This Privacy Policy explains how wg8 (operated at www-wg8.net) collects, uses, stores, and shares your personal data when you register an account, place bets, or use any feature on our platform. Please read it carefully. By creating a wg8 account, you agree to the practices described here.
1. Who We Are
wg8 is a mobile-first casino and sports betting platform designed for players in Bangladesh. We process your personal data as data controller. If you have questions about this policy, you can reach our team at [email protected] at any time.
2. Data We Collect
We collect information in two ways: data you give us directly, and data we gather automatically when you use wg8.
Data you provide
- Account registration: your name, date of birth, email address, phone number, and preferred currency (৳ BDT).
- Identity verification (KYC): a copy of your National ID Card (NID), Passport, or Driving Licence. KYC is required before your first withdrawal.
- Payment details: your bKash, Nagad, Rocket, or bank account numbers used for deposits and withdrawals. We do not store full bank credentials on our servers.
- Communications: messages you send to our 24/7 live support team, emails to [email protected], or feedback you submit.
Data we collect automatically
- Device and browser data: IP address, device type, operating system version, browser type, and screen resolution.
- Usage data: pages visited, games played (including stake size and session duration), login timestamps, and navigation paths.
- Transaction logs: every deposit and withdrawal, amount in ৳ BDT, payment method used, and processing time.
- App data: if you use the wg8 app (Android), we may collect crash reports and app version (currently v3.0.16).
3. How We Use Your Data
wg8 uses your personal data for the following purposes:
- Account management: to create and maintain your account, verify your identity, and process login requests.
- Payments: to process deposits (within ~3 minutes) and withdrawals (within ~15 minutes for verified accounts) via bKash, Nagad, Rocket, and Bank Transfer.
- Bonuses and VIP: to calculate and apply your Welcome Bonus, reload offers, daily cashback, referral rewards, and VIP tier benefits.
- Security and fraud prevention: to detect unusual activity, prevent unauthorised access, and comply with our responsible gaming obligations.
- Service improvement: to understand how players use wg8, fix issues, and develop new features.
- Legal compliance: to meet any obligations that apply to our operations.
- Support: to respond to your questions through live chat or email.
We do not use your data for automated decision-making that produces legal effects without human review.
4. Sharing Your Data
wg8 does not sell your personal data. We share it only in these situations:
- Payment processors: bKash, Nagad, Rocket, and bank partners receive only the transaction data needed to process your payment.
- Game providers: Red Tiger, Pragmatic Play, CQ9, Habanero, and JILI receive anonymised session data to deliver games and calculate RTP.
- KYC verification services: your identity documents are shared with our verification partner solely for the purpose of confirming your identity.
- Legal obligation: we may disclose data if required to do so by a valid legal process or to protect the safety of our users.
5. Data Retention
We keep your account data for as long as your account is active. If you close your account, we retain transaction and identity records for a minimum period required for compliance purposes, after which they are securely deleted. Support chat logs are kept for 12 months. You can request deletion of non-essential data at any time (see Your Rights below).
6. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Correct inaccurate information in your account profile.
- Request deletion of your data, subject to legal retention requirements.
- Restrict processing in certain circumstances, for example while a dispute is being resolved.
- Withdraw consent for marketing communications at any time by contacting support.
- Portability: receive a copy of your data in a machine-readable format on request.
To exercise any of these rights, email [email protected] with the subject line "Data Request." We will respond within 30 days.
7. Cookies and Tracking
wg8 uses cookies and similar technologies to keep you logged in, remember your preferences, and measure site performance. We use:
- Essential cookies: required for login sessions and security checks. You cannot disable these.
- Analytics cookies: help us understand which pages and games are most popular. This data is aggregated and not linked to individual accounts.
- Preference cookies: remember your language and display settings.
You can manage non-essential cookies through your browser settings. Blocking cookies may affect some platform features.
8. Data Security
We protect your data with SSL encryption on all connections, secure password hashing, and restricted internal access controls. Sensitive payment credentials are never stored in plain text. Our team monitors for suspicious login attempts and will alert you if we detect unusual activity on your account. Despite these measures, no internet service is completely risk-free, so we encourage you to use a strong, unique password for your wg8 account.
9. Minors Under 18
wg8 is strictly for players aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has registered an account, please contact us immediately at [email protected] and we will close the account and delete the associated data. 18+ · Play Responsibly.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable requirements. When we make significant changes, we will notify you by email and post a notice on the wg8 platform at least 7 days before the changes take effect. The "Last updated" date at the top of this page will always show the current version. Continued use of wg8 after the effective date means you accept the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or how wg8 handles your data, please get in touch:
- Email: [email protected]
- Live Chat: available 24/7 through the wg8 platform
For responsible gaming support — including self-exclusion, deposit limits, and help resources — visit our Responsible Gaming page.